🔒 Privacy Policy

1. Information We Collect

FastCore Hosting collects information that you provide directly to us when creating an account or using our services, including:

• Discord account information (username, email, user ID) obtained through Discord OAuth.
• Payment information (transaction IDs, payment method type — we never store full payment credentials).
• Service usage data including server resource consumption, connection logs, and activity timestamps.
• Communications you send to our support team through Discord or other official channels.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services.
• Process payments and manage your subscription.
• Send transactional notifications about your service status, renewals, and updates.
• Respond to your comments, questions, and customer support requests.
• Monitor and analyze usage patterns to improve service performance and reliability.
• Detect and prevent fraudulent transactions and other illegal activities.

3. Information Sharing

FastCore Hosting does not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our services (e.g., payment processors), under strict confidentiality agreements.
• When required by law, court order, or governmental authority.
• To protect our rights, property, or safety, or that of our users or others.

4. Cookies & Tracking

We use session cookies to keep you logged in and maintain your session state. These cookies are essential for the operation of our web panel and are not used for advertising purposes. We do not use third-party tracking cookies. You can configure your browser to refuse cookies, but this may limit your ability to use certain features of our services.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting our support team. Please note that some data may be retained for legal compliance purposes for a period of up to 90 days after deletion.

6. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS/TLS), secure server infrastructure, regular security audits, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to access, update, or request deletion of your personal information. You may also object to the processing of your data or request data portability. To exercise these rights, please contact us through our official Discord support server. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or through our Discord server. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our official Discord server or support channels. We take privacy seriously and will address your concerns promptly.